Frequently Asked Questions
We understand that we may not have covered every question about products, returns, shipping or something else. But we have taken some of your common questions and created the FAQ Search tool. You should be able to find an answer to your question by using the search box below. If your still needing a little help, our full contact details are listed below the questions.
You can apply a coupon code at the cart stage. The area is located to the left of the totals section or below on a mobile.
You have the right to return an item to us for a refund or exchange within 30 days of the date you received the goods.
On the reverse of your order slip is a returns form, follow the instructions and fill in any details required regarding your order. (If you do not have this document, please enclose a note with your order number, name, reason for returning and whether you would like a refund or exchange)
Please return your items to the following address: Blackpool logos 286 devonshire road fy20tn
Please note, consumers in the UK now have up to 30 days to return faulty/damaged goods providing the fault was in existence on delivery. Please contact us in advance before returning damaged or incorrectly sized items, we may ask for images in order to process the exchange or refund. In some cases, we may also refund your order without the need to return the item.
Items to be returned in its original packaging and packed in a good manner so it can be re-stocked / returned to manufacturer
We currently offer delivery to locations within the British Isles. We also use DPD/UKmail to deliver your items as quick as 1 working day. You can see more about delivery charges and locations on our pages We currently offer FREE UK mainland delivery when you spend over £100!
You will be able to find the size charts on the page listed below. The sizes are broke down by brand as each brand has slightly different sizes.
Need help fast!
Ring us urgently on 01253 508500:
Yes, we are regularly add our customers logo to garments to create their ideal uniform. We process each order manually to ensure maximum quality. You can find the personalisation section.
Although we aim to get your items to you as soon as possible, your items can take up to 7-10 days to be completed. This is due to an influx of orders and our dedication to high quality print and embroidery.
We have a few different ways you can pay, these are Credit/Debit card, Apple Pay, Google Pay, Klarna, ClearPay or Paypal. If you pay via Google Pay, Apple Pay or Credit/Debit Card, your payments will be processed by Braintree. PayPal also offering the facility to log into your PayPal account. ClearPay and Klarna both offer pay later feature allowing you to delay or spread your payment across multiple weeks. The credit of this is offered to your directly through the third party and not us.
If you have made an attempt to reset or recover your password but have not received a 'Forgot password' email, this could mean that you do not currently have an active account with us.
Please note, if you chose 'checkout as a guest' when placing your previous order, this will not have automatically created a customer account. Details of orders placed by guests are not accessible online and therefore cannot be reaccessed.
If you are looking for an update on order please contact us via the details listed below.
Once you have added your desired items to your basket, navigate to the checkout:.
Visit the product page of the item you would like to purchase. Fill in any details regarding the colour or sizing that you require on the right hand side of the product page, then press the add to basket button.
Once you have added your desired items to your basket, click here to navigate .
Send us your order ID via the website's live chat feature or email :email@example.com and we will get your invoice emailed over to you.
Unfortunately we no longer offer this service for small to medium sizes businesses. We require a minimum spend of £700 per month for any credit based accounts.
Our Blackpool store is open Monday - Friday from 08:30 - 16:30. Some restrictions may apply if requested by the government.
Orders placed before 2pm will will arrive the next day if this shipping option is selected at the checkout. Orders placed after 2pm on Thursday using this shipping method will arrive on Monday and orders placed after 2pm on Friday will arrive the following Tuesday.
I'm afraid we don't have that information. You would need to contact your Health & Safety Rep, Union or HSE for advice.
If your order isn't going through we recommend first trying to refresh the page. If the issue persists, you can use PayPal to checkout. You will be able to use your credit/debit card and you do not need a PayPal account.
Once we have received your return a refund will be issued the same day. This can take 2-3 days to reach your account.
Once we have received your return your exchanged will be processed within 24-48 hours. The replacement item is then shipped using Royal Mail first class delivery and should arrive within 2-3 days.
If your order has arrived damaged, send us your order ID alongside images of the defective item to our team by email. The email you will need to send this to :firstname.lastname@example.org, Once we have the images we will look into this and issue you with a refund or replacement.
If your items are yet to arrive this could be down to a number of reasons, please check your chosen delivery method and see below.
Standard Delivery For all standard deliveries we use Royal Mail, we know that sometimes they can be slightly delayed. This is especially the case at busy holiday periods and during national events. Unfortunately, we only have limited tracking for Royal Mail so will not be able to give you an accurate timescale other than what was on your initial order. If your items have not arrived within your allocated days, we would recommend waiting additional 3 working days before contacting us.
Tracked Delivery For all tracked deliveries we use either DPD or UKMail. You will be provided tracking information for your order as soon as this becomes available. If you have not received this tracking information within 24hours of your dispatch notification please get in contact with us.
If delivery has been attempted but you need to speak to someone regarding why this was undeliverable, please contact the chosen courier via their website. This will be available via the tracking information provided.
If you still need help with your order please contact us via :email@example.com Our team will then investigate your order and if needed a refund or replacement will be issued.
If the size or colour of the product that you would like to purchase does not show on the product page this usually means that the product is out of stock.
Send us a message with details regarding the item that you'd like by email to :firstname.lastname@example.org or via the website's live chat feature.
Leave your email address with us and we can ensure that you are notified as soon as your desired product becomes available.
If you would like to cancel an order please send us your order ID via the website's live chat feature or email : email@example.com
We have a very quick turnaround here so we cannot guarentee that cancellation will be possible as your order may have already been processed.
If this is the case you are welcome to refuse the items on delivery or send them back to us for a refund.
Once an order has been placed it cannot be edited or added to.
Once an order has been placed we are unable to edit any details.
If you are yet to receive a confirmation email, we would suggest to wait at least 10 minutes after the order time and check both your inbox and spam folder. If it still doesn't arrived it could be that your email address was entered incorrectly.
We would recommend to get in contact with us via the website's live chat feature or email :firstname.lastname@example.org Please include information such as your name, email address, postcode and date/time of your order.
If tracked delivery was selected as your preferred shipping method you will receive an email containing your DPD tracking number once the item has been shipped.
If you selected tracked delivery and you have not received this email please send us your order ID and post code via the website's live chat feature or email : email@example.com
If standard delivery was selected as your preferred shipping method you will not receieve a full tracking number. Parcels shipped using this method has limited tracking information and only shows when the item was delivered.
If you wish to return products purchased via another platform you will need to follow the returns instructions provided on those platforms. And if needed contact the seller via that platform.
Unfortunately, we do not offer free returns. If you wish to return an item to us you can do so via any courier or postal service of your choice. Any charges incurred are to be covered by the customer.
we do have the facility to take payment over the phone. The best way to purchase from us is to use the website.
If you wish to place an order in bulk and do not have access to a card. Please contact us via email: firstname.lastname@example.org . ensure you include the item code, colour, size and qty.
No, all orders must be paid in advanced before the order is processed and sent.
Alternativly, if you wish to place an order in bulk and do not have access to a card. Please contact us via email :email@example.com , ensure you include the item code, colour, size and qty. We will then give you instructions on how to pay via Bank Transfer.
Yes, you can go through the checkout process and select pay via BACS. You will then be given the payment information which you will need to make a note of.
Alternativly, if you wish to place an order in bulk and do not have access to a card. Please contact us via email :firstname.lastname@example.org ensure you include the item code, colour, size and qty.